![]() Once you’re signed up for both Amazon Prime and the HBO channel, you can watch the show either live as it airs or on-demand after. If you have Amazon Prime or want to start a free 30-day trial of Amazon Prime, you can watch live and on-demand HBO content through the HBO Amazon Channel, which also comes with a free 7-day trial. Here are the backups, some of which can be accessed with free trials that you can use until HBO Go or HBO Now is working for you again: You can also see the current status of HBONow’s service here. If you need troubleshooting steps for HBO Now, look here. you can see the current status of HBO Go’s service here. If you need some quick troubleshooting steps from HBO Go, check out this link. try using some customer service and let everyone know what the problem is. Remember: send this info by DM, don’t publicly tweet it.īut beware: some have said that HBO hasn’t been great about answering DMs so far tonight even when requesting them, so you might want to try these other options while you hey your service has been down for more than 2 hours and you don't respond to DMs, which you request. For HBO Now users, you may be asked to DM with your HBO Now email address. HBO Go may ask you to DM them with your HBO ID, email, TV Provider, Device, bandwidth, and the troubleshooting steps you already tried. If this doesn’t work, try tweeting directly to your relevant account. Sometimes viewers will share the fixes that they’ve come up with, to help each other out. You might also want to check for tweets sent to those accounts from viewers, to see if others are reporting a similar issue or sharing their own fixes. Be sure and check tweets and tweet replies from the HBO accounts, as they may address an issue in a reply rather than an original tweet. Check for new tweets from HBOGoHelp or HBONowHelp (be sure and switch to “latest” rather than “top” in the Twitter timeline.) Sometimes HBO will address immediate issues on its Twitter accounts, helping users know what the problem is and what they can do. If the fixes above don’t work, there are still a few things that you can do. So have another device ready to try in case the streaming services crash.Ĭheck the HBO Go and HBO Now Twitter Accounts & Follow Troubleshooting Steps For some reason, some versions of the app might work even if another one isn’t. Or maybe it won’t load on their iPad but it loads fine on their Xbox. ![]() Some viewers may report trouble with the website, for example, but find that an episode may load fine on their iPad or phone. ![]() If that doesn’t help, try restarting the app or switching to a different device. Sometimes a streaming service will have issues with one browser, like Chrome, but it will work with other browsers. If you’re watching on a browser, try a different one. Some people aren’t having problems (I was able to access HBO Go without trouble using a Chrome web browser.) If HBO Go or HBO Now are down for you tonight, first make sure your app is updated to the most recent version. We appreciate your patience as our team works towards a resolution. Our team is aware of access issues with #HBOGO. ![]()
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